Frequently Asked Questions (FAQ)

SimpleExchange is an automatic currency exchange machine installed in over 1,000 locations across Japan. You can use it in convenient places such as hotels, convenience stores, stations, and shopping malls. It supports 14 currencies and provides guidance in 15 languages. You can search for locations at map.exchange-tech.co.jp.

Using SimpleExchange is easy. 1. Select language 2. Select currency to exchange 3. Insert foreign banknotes into the slot 4. Confirm the amount on the screen 5. Touch "Exchange" 6. Receive Japanese Yen and statement. It takes about 1 minute. With screen guidance in 15 languages, even first-time users can use it with peace of mind.

SimpleExchange is exclusively for exchanging foreign currency into Japanese Yen. It does not support exchange from Japanese Yen to foreign currency. When you insert foreign banknotes, you will receive Japanese Yen (banknotes/coins). This service is for foreign visitors to Japan who want to exchange foreign currency into Japanese Yen.

SimpleExchange is exclusively for exchanging foreign currency cash. Since it works by inserting foreign banknotes and receiving Japanese Yen, it does not support credit card cash advances.

When exchanging at SimpleExchange, ID documents are not required based on Japanese law.

SimpleExchange pursues sustainable currency exchange and handles banknotes only. To reduce CO₂ emissions associated with coin transportation and processing, coin exchange is not available.

Inserted foreign currency cannot be returned. Please note that cancellation is not possible after insertion.

You cannot insert and exchange multiple currencies in a single transaction. Only the selected currency can be exchanged.

The exchange takes about 1 minute. From language selection to receiving Japanese Yen, it's completed with simple operations. During busy times, you may need to wait in line.

SimpleExchange can be used with simple operations. With screen guidance in 15 languages, even children can operate it.

SimpleExchange supports 14 currencies: USD, EUR, CNY, KRW, TWD, HKD, THB, SGD, AUD, GBP, CAD, MYR, PHP, IDR.

Yes, we support USD exchange. Insert US Dollar banknotes to exchange them for Japanese Yen at the day's rate.

Yes, we support EUR exchange. Insert Euro banknotes to exchange them for Japanese Yen at the day's rate.

Yes, we support CNY exchange. Insert Chinese Yuan banknotes to exchange them for Japanese Yen at the day's rate. Many visitors from China use this service.

Yes, we support KRW exchange. Insert Korean Won banknotes to exchange them for Japanese Yen at the day's rate. Many visitors from Korea use this service.

Yes, we support THB exchange. Insert Thai Baht banknotes to exchange them for Japanese Yen at the day's rate. Used by visitors from Southeast Asia.

Yes, we support GBP exchange. Insert British Pound banknotes to exchange them for Japanese Yen at the day's rate.

The supported denominations are basically current banknotes from each country, but some older banknotes may also be accepted.

SimpleExchange is installed in over 1,000 locations across Japan. Main installation locations include hotels, convenience stores, stations, shopping malls, and tourist facilities. You can search for locations at map.exchange-tech.co.jp.

You can search for the nearest SimpleExchange location from your current position at map.exchange-tech.co.jp. You can also filter by prefecture or view on a map.

Since SimpleExchange is an automatic exchange machine, it's available during the facility's operating hours. At 24-hour facilities like hotels and convenience stores, it's available 24 hours. Check operating hours for each location at map.exchange-tech.co.jp.

Yes, SimpleExchange is installed near Tokyo Station. Please check the detailed location and operating hours at map.exchange-tech.co.jp.

Yes, there are many SimpleExchange machines in Osaka. Many are installed in tourist-accessible areas like around Osaka Station and Dotonbori. Please check map.exchange-tech.co.jp for details.

Yes, SimpleExchange is installed in Hokkaido. Locations include Sapporo, Niseko, and Otaru. Please check map.exchange-tech.co.jp for detailed locations.

Yes, SimpleExchange is installed in Okinawa. Locations include Naha, central, and northern Okinawa. Please check map.exchange-tech.co.jp for detailed locations.

You can check the exchange rate directly on the machine screen at the SimpleExchange installation location. Rates are updated from time to time according to market fluctuations. Please check the screen before inserting money.

Exchange fees are included in the exchange rate. There are no additional fees. The rate displayed on the screen is the final exchange rate.

Yes, SimpleExchange prints a transaction statement after the exchange is completed. This statement can be used as a receipt. It includes the transaction date and time, amount inserted, amount received, etc.

Exchange rates are updated from time to time according to market foreign exchange fluctuations. For more accurate rates, please check the machine screen at the installation location.

The minimum exchange amount is 100 yen. Please note that exchanges under 100 yen are not available.

The maximum amount that can be exchanged at one time is 100,000 yen.

SimpleExchange supports 15 languages: Japanese, English, Chinese (Simplified/Traditional), Korean, Thai, Vietnamese, Indonesian, Malay, Filipino, French, German, Spanish, Italian, and Portuguese. Select your language on the screen to use.

Yes, SimpleExchange supports English. When you select English on the screen, all guidance will be displayed in English.

Yes, SimpleExchange supports Chinese (Simplified and Traditional). When you select Chinese on the screen, all guidance will be displayed in Chinese.

SimpleExchange is protected by the latest security technology. It detects counterfeit bills with banknote recognition and operates safely under 24-hour monitoring.

Yes, SimpleExchange is equipped with high-precision banknote recognition. Counterfeit bills are detected and their insertion is rejected. You can use it with peace of mind.

Yes, all transaction records are securely stored. Even if you lose your receipt, transaction history may be available for a certain period. Please contact us for details.

Many installation locations have security cameras for safety purposes. They are operated for customer safety and fraud prevention.

If Japanese Yen is not dispensed, please check your receipt. Alternatively, please call the contact number posted on the machine. We will respond after confirming the transaction record.

For inquiries about SimpleExchange, please contact the support center phone number posted on the machine. We provide multilingual support.

If you have lost your receipt, please contact the support center and provide the transaction date/time and location. We may be able to verify from transaction records.

For inquiries about amounts, please have your receipt ready and contact the support center. We will check the transaction records and respond appropriately.

If you are considering installing SimpleExchange, please contact us through the inquiry form at exchange-tech.co.jp. We will provide detailed information about installation locations and conditions.

Installation is free for facility owners. We pay an installation fee based on exchange volume. Please contact us through the inquiry form for details. Our staff will explain the specifics.

Locations with foot traffic are suitable, such as airports, stations, shopping malls, hotels, and tourist facilities. Power supply and installation space are required. Please contact us for details.

Maintenance such as cash replenishment and equipment inspection for SimpleExchange is performed regularly by our staff. We minimize the burden on facility owners.

Installations are mainly at hotels, convenience stores, train stations, shopping malls, tourist facilities, retail stores, and commercial buildings. Focus is on places frequented by foreign visitors to Japan.