Frequently Asked Questions (FAQ)

SimpleExchange is a currency exchange machine installed in over 1,000 locations across Japan. You can use it in convenient places such as hotels, convenience stores, stations, and shopping malls. It supports 14 currencies and provides guidance in 15 languages. You can search for locations at map.exchange-tech.co.jp.

Using SimpleExchange is easy: 1. Select a language. 2. Select the currency. 3. Insert foreign banknotes. 4. Check the amount on the screen. 5. Tap "Exchange." 6. Collect your yen and transaction statement. The process takes about one minute, with on-screen guidance in 15 languages.

SimpleExchange is exclusively for exchanging foreign banknotes for yen. It does not exchange yen for foreign currency. When you insert foreign banknotes, you receive yen in banknotes and coins. The service is intended for visitors to Japan who need to exchange foreign currency for yen.

SimpleExchange is exclusively for exchanging foreign banknotes for yen and does not support credit-card cash advances.

Under Japanese law, you do not need to present identification when exchanging currency at SimpleExchange.

SimpleExchange pursues sustainable currency exchange and handles banknotes only. To reduce CO₂ emissions associated with coin transportation and processing, coin exchange is not available.

Inserted foreign currency cannot be returned. Please note that cancellation is not possible after insertion.

You cannot insert and exchange multiple currencies in a single transaction. Only the selected currency can be exchanged.

The exchange takes about one minute. The steps from selecting a language to collecting your yen are straightforward. You may need to wait during busy periods.

SimpleExchange can be used with simple operations. With screen guidance in 15 languages, even children can operate it.

SimpleExchange supports 14 currencies: USD, EUR, CNY, KRW, TWD, HKD, THB, SGD, AUD, GBP, CAD, MYR, PHP, IDR.

Yes. Insert US-dollar banknotes to exchange them for yen at the exchange rate applicable that day.

Yes. Insert euro banknotes to exchange them for yen at the exchange rate applicable that day.

Yes. Insert Chinese-yuan banknotes to exchange them for yen at the exchange rate applicable that day. Many visitors from China use this service.

Yes. Insert Korean-won banknotes to exchange them for yen at the exchange rate applicable that day. Many visitors from Korea use this service.

Yes. Insert Thai-baht banknotes to exchange them for yen at the exchange rate applicable that day. Visitors from Southeast Asia use this service.

Yes. Insert British-pound banknotes to exchange them for yen at the exchange rate applicable that day.

Generally, current-series banknotes are accepted. Some older banknotes may also be accepted.

SimpleExchange has more than 1,000 locations across Japan, including hotels, convenience stores, stations, shopping malls, and visitor attractions. Find a machine at map.exchange-tech.co.jp.

Use map.exchange-tech.co.jp to find the nearest SimpleExchange from your current location, filter by prefecture, or browse the map.

Since SimpleExchange is an automatic exchange machine, it's available during the facility's operating hours. At 24-hour facilities like hotels and convenience stores, it's available 24 hours. Check operating hours for each location at map.exchange-tech.co.jp.

Yes, SimpleExchange is installed near Tokyo Station. Please check the detailed location and operating hours at map.exchange-tech.co.jp.

Yes. SimpleExchange machines are available in visitor-friendly areas including Osaka Station and Dotonbori. See map.exchange-tech.co.jp for details.

Yes, SimpleExchange is installed in Hokkaido. Locations include Sapporo, Niseko, and Otaru. Please check map.exchange-tech.co.jp for detailed locations.

Yes, SimpleExchange is installed in Okinawa. Locations include Naha, central, and northern Okinawa. Please check map.exchange-tech.co.jp for detailed locations.

Check the exchange rate on the SimpleExchange screen. Rates are updated as market conditions change, so confirm the displayed rate before inserting banknotes.

Exchange fees are included in the exchange rate. There are no additional fees. The rate displayed on the screen is the final exchange rate.

Yes, SimpleExchange prints a transaction statement after the exchange is completed. This statement can be used as a receipt. It includes the transaction date and time, amount inserted, amount received, etc.

Exchange rates are updated as foreign-exchange markets move. Check the machine screen for the current rate.

The minimum exchange amount is 100 yen. Please note that exchanges under 100 yen are not available.

The maximum amount that can be exchanged at one time is 100,000 yen.

SimpleExchange supports 15 languages: Japanese, English, Chinese (Simplified/Traditional), Korean, Thai, Vietnamese, Indonesian, Malay, Filipino, French, German, Spanish, Italian, and Portuguese. Select your language on the screen to use.

Yes, SimpleExchange supports English. When you select English on the screen, all guidance will be displayed in English.

Yes, SimpleExchange supports Chinese (Simplified and Traditional). When you select Chinese on the screen, all guidance will be displayed in Chinese.

SimpleExchange is protected by the latest security technology. It detects counterfeit bills with banknote recognition and operates safely under 24-hour monitoring.

Yes. SimpleExchange uses high-precision banknote recognition. A banknote detected as counterfeit will be rejected.

Yes, all transaction records are securely stored. Even if you lose your receipt, transaction history may be available for a certain period. Please contact us for details.

Many installation locations have security cameras for safety purposes. They are operated for customer safety and fraud prevention.

If yen is not dispensed, check your receipt and call the contact number shown on the machine. We will review the transaction record and assist you.

For inquiries about SimpleExchange, please contact the support center phone number posted on the machine. We provide multilingual support.

If you have lost your receipt, please contact the support center and provide the transaction date/time and location. We may be able to verify from transaction records.

For inquiries about amounts, please have your receipt ready and contact the support center. We will check the transaction records and respond appropriately.

If you are considering installing SimpleExchange, contact us using the form at exchange-tech.co.jp. We will explain the site requirements and other conditions.

The host facility does not pay an installation fee. We pay the host facility an installation fee based on exchange volume. Contact us using the form for details.

Locations with foot traffic are suitable, such as airports, stations, shopping malls, hotels, and tourist facilities. Power supply and installation space are required. Please contact us for details.

Maintenance such as cash replenishment and equipment inspection for SimpleExchange is performed regularly by our staff. We minimize the burden on facility owners.

Most machines are installed at hotels, convenience stores, railway stations, shopping malls, visitor attractions, retail stores, and commercial buildings frequented by visitors to Japan.